Call Center Senior AssociateNTT DATA North America, Gurugram, Haryana, India

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available. • Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are. • Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile. • Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Work Schedule & Benefits: • Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones) • Working Hours: 10 hours per shift (including breaks as per company policy) • Work Mode: 100% Work from Office • Transportation: Company-provided pick-up and drop facility (for night shifts)

Role Summary:

Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.

Key Responsibilities:

• Make high-volume outbound calls to prospective and existing customers • Promote telecom products (plans, upgrades, bundles, retention offers) • Understand customer needs and recommend tailored solutions • Achieve daily, weekly, and monthly sales targets • Handle objections and rejections professionally • Maintain accurate CRM records (calls, conversions, follow-ups) • Ensure compliance with scripts, quality, and process standards • Deliver strong customer experience while maximizing revenue

Required Skills: • Strong communication with neutral/clear English accent • Sales mindset with persuasive ability • Active listening and customer empathy • Resilience and ability to handle rejection • Basic system/CRM handling

Eligibility:

• Graduate (flexible based on communication skills) • 1–2 years of experience (freshers welcome; BPO/sales preferred)