Refund & Cancellation Policy

This policy applies to preparation tracks (Forge, Ascent, and Summit) purchased by candidates on sunchal.com.

It does not apply to verification, because verification is free — candidates never pay for it. Nor does it apply to fees agreed separately with companies, which are governed by the written agreement or invoice between us.

You may request a full refund within 7 calendar days of your purchase, provided you have not yet substantially used the service.

“Substantially used” means you have already received any of the following as part of the track:

• a one-to-one mentoring session,
• a mock interview,
• a written project or portfolio review, or
• your verification evaluation.

If none of those have taken place yet, you get a full refund, no questions asked.

If some have, we may refund the balance on a fair, pro-rata basis at our reasonable discretion — tell us what happened and we will try to be fair about it.

After 7 calendar days from purchase, preparation tracks are non-refundable, because mentoring time, review, and evaluation capacity have been reserved for you.

If something has genuinely gone wrong — we failed to deliver what was promised, or personal circumstances have changed significantly — write to us anyway at support@sunchal.com. We would rather hear from you and deal with it sensibly than hide behind a policy.

We do not offer refunds based on hiring outcomes.

SUNCHAL does not guarantee a job, an interview, a placement, or any specific salary, and never has. You are paying for preparation, mentoring, and review — not for an outcome. Not receiving a job offer is therefore not grounds for a refund.

We also do not refund on the basis of:

• not passing verification (verification is assessed on merit, and is free);
• not engaging with, or not completing, the track within its duration;
• a change of mind after the 7-day window, other than as described in section 3.

You can stop using a preparation track at any time — there is nothing to cancel and no recurring charge. All tracks are one-time payments, not subscriptions. We will not charge your payment method again without your explicit action.

If you close your account mid-track, the refund position is as set out above.

Email support@sunchal.com with:

• the email address on your account,
• your payment reference (it begins with PAY, shown on your receipt and in your dashboard),
• which track you purchased, and
• a short note on why you would like a refund.

We will acknowledge within 2 business days and tell you our decision within 5 business days.

Approved refunds are returned to the original payment method via our payment processor, Razorpay. We do not issue refunds by cash, cheque, or to a different account.

Once approved and initiated, the money typically reaches you within 5–10 business days, depending on your bank or card issuer. Any transaction or gateway fees charged by the payment processor may be deducted where they are not recoverable by us.

If your payment failed but money left your account, or you were charged twice, contact us immediately at support@sunchal.com with the payment reference. Duplicate charges are refunded in full. Failed-payment holds usually reverse automatically within a few business days.

We may update this policy. Any change applies only to purchases made after the change. The version in force at the time of your purchase is the one that applies to you.

Email: support@sunchal.com

Operated by: Suman Kumar, Delhi, India.