Role Overview:
We are seeking an experienced ServiceNow ITOM Engineer to design, implement, and optimize IT Operations Management solutions at SUNCHAL. The ideal candidate will specialize in proactive event management, infrastructure discovery, and custom ServiceNow development to ensure seamless IT operations.
Core Skills & Responsibilities:
- ITOM & Event Management: Deep expertise in configuring Event Management, Alert Management, Event Rules, and Alert Correlation to reduce noise and automate incident resolution. Experience with Health Log Analytics and Operational Intelligence for proactive monitoring.
- Infrastructure & Visibility: Proven ability to implement and manage ServiceNow Discovery and top-down Service Mapping, ensuring a robust and accurate CMDB architecture.
- Platform Development: Strong hands-on programming skills utilizing JavaScript within the ServiceNow ecosystem, including Glide APIs, Script Includes, Business Rules, Client Scripts, and Flow Designer for complex automations.
- Architecture & Integrations: Extensive experience configuring and maintaining MID Servers and architecting robust Third-party Monitoring Integrations (e.g., SolarWinds, Datadog, Splunk) into the ServiceNow platform.