Customer Service Specialist

Customer Service Specialist

A global consumer brand building its India customer operations

Location: Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad — or Remote (India)

About the Company A well-known global consumer brand is building its India customer operations and has partnered with Flexiple to hire. You will support customers of a brand millions already trust, and help set the standard for how they are looked after. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview As a Customer Service Specialist, you will own a queue of customer cases, handle the trickier ones others escalate, and bring consistency and quality to every interaction.

Key Responsibilities Case Ownership

Manage and resolve customer cases across channels with high quality Handle sensitive or complex queries with empathy and good judgement Keep records accurate and follow cases through to resolution Standards & Improvement

Maintain tone, accuracy, and consistency against service standards Share feedback and recurring themes to improve the customer experience Ideal Candidate Profile 1 to 5 years in customer service or support, ideally with a quality focus Excellent written and spoken English with a warm, clear style Strong attention to detail and ownership of outcomes A reliable remote-work setup and comfort with support tools Preferred Qualifications Experience with a consumer, retail, or e-commerce brand Familiarity with helpdesk and CRM tools Exposure to quality monitoring or process documentation What We Offer A specialist seat with a global consumer brand's India team Remote-friendly, pan-India hiring with long-term placement Varied, high-visibility customer work One application considered for this and future matched roles Hiring process Profile Shortlisting → Tech Interview 1 → Tech Interview 2 → Tech Interview 3 → Founder Interview